Refund policy

At Mod Vintage, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review this policy carefully to understand how returns, refunds, and exchanges are handled.

Order Processing & Delivery Timeline

• Order Processing Time: 1–3 business days
• Order Cut-Off Time: 5:00 PM (orders placed after this time are processed the next business day)
• Shipping Transit Time: 4–7 business days
• Estimated Total Delivery Time: 5–10 business days
• Shipping Method: Free Standard Shipping
• Shipping Cost: Free
• Shipping Destination: United States only

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned with original packaging and tags (if applicable)
• Proof of purchase is required

If a customer places an incorrect order (wrong item, size, or color), return shipping costs are the customer’s responsibility.

Return Method

All returns are accepted by mail only. We do not offer in-store returns for online purchases at this time.

Return Shipping Label

A return shipping label is provided with every order or upon request.

• If the return is due to our error or a defective item, return shipping is covered by us.
• If the return is due to a customer placing an incorrect order, the return shipping cost may be deducted from the refund.

If you have misplaced your return label, please contact our customer support team to request a new one.

Restocking Fee

There is no restocking fee for eligible returns.

Damaged or Defective Items

If your order arrives damaged or defective:

• Take clear photos of the damaged item and packaging
• Email the photos to our customer support team
• Claims must be submitted within 7 days of delivery

Without sufficient proof of damage, we may be unable to issue a refund, replacement, or store credit.

Refund Process

Once your return is received and inspected: 

• Refunds are processed within 7 business days
• Approved refunds are issued to the original payment method
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement

Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, size, or color, please return your original order and place a new order separately.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. Any exclusions will be clearly stated on the product page.

Contact Information:

Business Name: Mod Vintage

Phone: +1 760-273-5328

Email: support@modvintage.shop

Business Address: 2222 Ponce de Leon Blvd, Coral Gables, Florida 33134, United States

Business Days: Monday – Sunday

Business Hours: 12:00 AM – 06:00 PM